shan99 Privacy Policy

shan99 is a platform that takes the protection of players' personal data in Myanmar very seriously. This privacy policy is the framework that applies to anyone using shan99's services, and it also sets out your rights regarding your data. By continuing to use the shan99 website, you are considered to have agreed to the terms of this policy.

The shan99 platform collects certain personal data to ensure smooth delivery of our services and to keep your account secure. We only retain data that you provide and data that arises in the course of delivering our services — nothing more.

1.1 — Information you provide directly

• Full name, date of birth, and age verification
• Contact email address and personal contact details
• Details set for account registration and login
• Payment data related to deposit and withdrawal transactions
• Messages and communication records sent when contacting customer service

1.2 — Automatically collected information

• IP address and network connection information
• Browser type, device and operating system information
• Games viewed and played, and betting history
• Data collected from cookies and similar tracking technologies
• Session records and time spent on the site

1.3 — Data for age verification

Because shan99 requires players in Myanmar to be 21+ years old, you may be asked to submit proof of age documents such as a copy of your National Registration Card. This information is used for verification purposes only, kept in a secure location, and never shared with third parties.

shan99 uses your data only to improve the services on this platform and to protect your privacy. The main areas in which we use your data are as follows —

• Account management: To create and verify your account and to confirm that your payments are accurate
• Financial transactions: To process KBZPay, Wave Money, AYA Pay, CB Pay and bank transfers smoothly and accurately
• Customer service: To respond to your questions through our 24/7 Live Chat and Email support
• Security: To protect against fraud, money laundering and unauthorised access
• Legal requirements: To fulfil legal obligations related to responsible gaming
• Service improvement: To analyse site usage patterns and improve the player experience
• Promotional notifications: To send you information about bonuses and promotions you have opted into (you may opt out at any time)

shan99 never sells your data to advertising companies or shares it with third parties that have no connection to our services.

The shan99 website uses cookies to improve your browsing experience and strengthen security. Cookies are small data files stored in your browser that help shan99 remember your preferences and improve site performance.

Types of cookies we use

• Essential Cookies: Required for maintaining login sessions and security checks. These cookies cannot be disabled.
• Functional Cookies: Used to remember your language preference, regional settings and other personal settings
• Analytics Cookies: Help us understand which pages are used most often so we can improve our services

You can manage cookies through your browser settings, but please note that if Essential Cookies are disabled, some shan99 services may not work correctly.

shan99 wants to be transparent about how your data is shared with third parties. The limited situations in which we share data with outside organisations are —

4.1 — Service providers

We share only the data necessary with our service providers, such as technology companies that help build and operate shan99's services (for example — cloud hosting, payment processors). These companies may only handle data within the instructions given by shan99 and may not use it for their own purposes.

4.2 — Legal requests

When required by law or a valid legal request, your data may be shared with the relevant authorities. This is done only when legally required, and where possible, we will notify you in advance.

4.3 — Data we never share

shan99 will never share your data for the following purposes —

• Selling to advertising or third-party marketing companies
• Providing data to outside companies unrelated to shan99
• shan99 selling data directly

shan99 has put in place technical and administrative security measures to protect your personal information.

• SSL Encryption: All data transfers between the shan99 website and its servers are encrypted using TLS/SSL technology
• Access Control: Only designated staff members at shan99 who have been granted access are able to handle your data, and they are bound by security agreements
• Regular Monitoring: shan99's network security is regularly monitored, and any issues that arise are addressed immediately
• Data Handling Training: All shan99 staff regularly receive training on policies related to personal data handling
• Data Backup: Your data is backed up regularly to prevent loss

No digital platform can guarantee 100% security, but shan99 will continue to work to reduce potential risks as much as possible.

Every player using the shan99 platform has the following rights regarding their personal data. To exercise these rights, contact the shan99 customer service team.

shan99 retains your data for the duration of the service and throughout any period required for legal obligations. Regarding the retention period —

Financial Transaction Records

Financial payment and transaction records are retained for as long as required by law. Once that period ends, they are securely deleted.

Account Closure

If you request to close your shan99 account, shan99 will delete data that is no longer required for legal purposes within a set period. Some data that is still required for legal obligations may continue to be retained for as long as the law requires.

Marketing Data

Data retained for marketing purposes is deleted immediately once you submit an opt-out request.

Because shan99 gaming services are intended for players 21 and above only, shan99 does not intentionally collect personal data from anyone under the age of 21. Age verification confirming the user is 21 or above is required during account registration.

If we become aware that someone under 21 is using the shan99 site, that account is immediately suspended. Data related to that person is retained only to the extent required by the actions taken and any legal obligations, and all remaining data is deleted.

shan99 may revise this privacy policy from time to time. Any changes will be published on this page and the "Last Updated" date will be updated accordingly.

Material Changes

When there are significant changes to your rights or to how shan99 handles data, shan99 will make an effort to notify players through the contact channels they have provided. Continued use of shan99 services after a change takes effect is considered acceptance of the updated policy.

Contact Us

If you have any questions about this policy, you can contact the shan99 customer service team. You can reach us in Burmese through shan99's 24/7 Live Chat service and by Email at [email protected].